1. Overview
This refund policy outlines the terms and conditions for refunds on SimplyParse services provided by Vectrio Innovations Private Limited.
2. Pay-Per-Use Credits
Credit usage and refund eligibility:
- Used Credits: Non-refundable once utilized for processing
- Unused Balance: Eligible for refund upon request
- Processing Time: 7-14 working days for refund completion
3. Refund Process
Steps and conditions for refund processing:
- Request Method: Submit through support email
- Processing Time: 7-14 working days
- Refund Method: Returns to original payment method
4. Service Issues
Handling of service-related issues:
- No Response/Null Response: Contact support for investigation and resolution
- Incorrect Extraction: Users must verify results before critical use
- Future Improvements: Ongoing development for accuracy enhancement
5. Contact Information
How to reach us for refund-related queries:
- Email: hi@simplyparse.com
- Response Time: Within 2 business days